Which package should I choose?

While this basically depends on your actual requirement and preferences, below are some guidelines.

If you are very clear about what exactly you want in the logo (images, the mood you want to convey etc.) then the Basic package would be a good option.

If you do not have clear idea on the mood you want to convey or the images, then the Platinum package may suit you best.

If you have a fairly good idea about the mood you want to convey and/or the images to be present in the logo, go for the Silver or Gold packages; they offer you different number of concepts and variations, choose the appropriate one for you based on how selective you think you are.

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How do I communicate with you once I place an order?

We encourage you to use the Discussion Thread feature in your order record to communicate with your Project Manager and also to track communication history. To use this feature, click on your order record, add your comments to the box under the title 'Discussion Thread' and click on 'Post Comments'. Your Project Manager can also update this Discussion Thread, at which time an e-mail alert will be sent to your e-mail address registered with LogoCat. You may log into LogoCat and view your order record at any time to view status and also see any updates made by you or your Project Manager in the Discussion Thread.

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What should I do if I am not satisfied with the designs produced by LogoCat?

We are confident that we will provide you 100% satisfaction 100% of the time. If, for some reason you are not satisfied with any of the logo design concepts, you can let your Project Manager know. You will then receive a refund form that would allow you to claim your refund, less a $50.00 service charge.

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Who can I talk to if I have additional questions?
E-Mail: support@logocat.com
Telephone: 704-276-6420 (M-F, EST)
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If I do not like the logo concepts you produce, will you make me new ones?

It is extremely unlikely that you will like nothing about any of your concepts. The more information you provide in the Creative Brief, better is our chance to meet your expectations. If you did not provide sufficient information then you get an additional opportunity to provide the same when your Project Manager reviews your Creative Brief and communicated back to you. You can also use your revision rounds to fine tune one of the designs already presented to you. The more information that you give us the more responsibility you pass to us.

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What is a logo revision?

A Logo revision is defined as a change in any minor aspect of your logo, e.g. a color change, a font change, use of shadow etc. Several minor changes can be grouped together and asked for in one revision, provided they are requested at the same time. Of course, it is not considered a revision if you would like to have the concept/design changed completely. If the changes you requested cannot be considered as a revision, then your Project Manager will let you know of the same.

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How will you deliver the logo designs?

You can download your logo directly from your order record, once the logo is ready, as a ZIP file. If you do not have WinZip, you can download the free trial version from http://www.winzip.com.

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What about copyright protection/issues with my logo designs?

You are completely responsible for any copyright issues that may arise as a result of using our logo design services. It is your responsibility to investigate any possibilities of copyright infringement. There are organizations set up to help you do this. LogoCat cannot be held responsible for any issues that may arise around copyright of designs/logos.

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What file formats will the logos be delivered in?
We can provide you any of the following file types:

  • JPG
  • GIF
  • BMP
  • PNG
  • EPS
  • PDF
  • PS
  • PSD
  • TIFF
  • High Rez TIF
  • High Rez BMP
  • High Rez PNG
  • AI
We can also supply your custom logo design in EPS (Encapsulated Post Script) as standard for no extra cost. (This vector based file format used by print shops allows the design to be resized with no loss of quality.)